Returns  

You can purchase in confidence and send the items back to us if they are not right for you. If you would like to initiate a return, please go to your account at the top right corner where it says your name. Click “Create Return” next to the order you would like to return and follow the prompts.

Returns will incur a fee of GBP 20 per item. Duties and shipping fees will not be refunded. 

Returns must arrive at our location within 14 days from the date the parcel is received using the label provided by us. Items received after this period are accepted only at the discretion of The Outlet Room. Please note that orders can only be cancelled within the first 24 hours of making a purchase provided that the item/s have not shipped. Any cancellations initiated after the 24 hour period has expired will incur a GBP 20 cancellation fee and any order which contains items that have been shipped may not be cancelled. 

 

Return Policy 

 

To be refunded, all items returned to THE OUTLET ROOM must comply with the following criteria: 

• Returns must arrive at our location within 14 days from the date the package is received. 

• All returned items must be new, unused and with all original designer garment tags attached. 

• Shoes must be returned in their original boxes. 

• Lingerie and Hosiery must be returned in its unopened packages. 

• Products marked as final sale cannot be returned or exchanged. 

• All returns must be processed through the THE OUTLET ROOM website or app and use return labels provided by THE OUTLET ROOM. 

If you have any further questions, please contact our customer service on the Help and Contact page and we will try to assist. 

  

Refunds 

Once we receive the item, we will refund you to your original payment method. Please note that refunds may take up to 10 working days to process due to varying processing times between payment providers.